Douglas P. Menelly
We had a massive house fire on February 8 of 2023 and admits the whirlwind of that experience, there were all kinds of people lining my street trying to have a conversation and some more contractors and most were insurance adjusters. Thankfully, a good friend from the fire department introduced us to Tom and Don, and they came in our home and we spoke for about an hour and worked out something just to get the remaining part of the house patched up before the winter weather that evening.
Overall, the entire experience was roughly 18 months before we got back in the home, and while to be quite honest, some of the Was certainly a bit frustrating, that was not doing any part to DART and their team, because what we learned to this entire experience Is that many contractors are so-called experts, but don’t have the proper experience to get the permit done the right way from the town of Hempstead, to coordinate that with different subcontractors to do different pieces of the job, while coordinating with us as the homeowners to make specific decisions on different things throughout the Home that are being rebuilt.
Most importantly, what stuck out for us early on in the process was that we did speak to some public We ended up hiring one, but after speaking with Tom, he helped convince us as to the value that we could do just working with him and directly with our insurance carrier And so Tom was extremely helpful in getting us out of that potential Insurance adjuster and then we just work directly with Tom and Don and the team at DART. And they were incredible to work with, helped us navigate a pretty complex experience that people hope to never have to go through.
And even after being in the home for more than six months, nine months, 12 months, if any questions or issues or problems arise, DART is there in a heartbeat to take care of any of the issues. They work with integrity, they work hard, they know all the ins and outs and nuances. I’ve had to navigate such a complex insurance claim and Home rebuild Like this, and most importantly, they did everything legitimately, by the book, and without cutting corners.
We would have never met DART if it weren’t for such a tragic experience of having a massive fire in our home, but if we were ever have to go through an experience like that again, God forbid, Working with a team like DART and Don and Tom and the rest of the crew, Made the entire experience as painless and as smooth as possible For my wife and I and our two children.
Highly highly recommend DART and the team, and if you have any questions A decision to work with them, sit down and have a conversation and they will appease one of your concerns. Grateful for having been connected to them And for DART leading the Successful rebuild of our home and the Southshore of Nassau County.
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